Delivery Policy

- For orders $50 and below there will be a delivery charge of $10

- Delivery charges will be waived off for any orders above $50

- For Same Day Delivery, orders must be confirmed by 2pm.

- Any changes on the order or delivery information please contact us @ 6554 1488

- Full Name of the Receiver and room and bed number must be provided by the sender if the delivery is made to the hospital

- If a redelivery is required due to incorrect details on the message card (sender, receiver or message) a minimum fee of $5 will be imposed just for the card alone.

 

For deliveries to restricted areas, there will be a delivery charge of $15

Airport Passenger Terminals & Cargo Complexes

All Army camps All PSA ports, including Singapore Cruise Centre

Selected Universities & other Tertiary Institutions campuses

Sentosa island, Tuas and Gul Road

Sembawang Shipyard

Jurong Island – $20

 

Redelivery/Redirection Charges

-For redelivery/redirection of order, there will be a surcharge of $15

Such as:

*Wrong Address

*No receiver at the designated location (Receiver or Any Co-worker/colleges to collect flower on receiver’s behalf)

 

Valentine’s Day

- Due to an increase in cost of some flowers during the Valentine’s Day period, all arrangements and bouquets with roses shown online will be subjected to a price increase.

New prices will be in effect even when the orders are placed.

We will contact you in regards to the price difference and seek your permission before proceeding with your orders.

 

Cancellation of Order

Cancellation of Order

Cancellation of order must be made at least 2 DAY (48HRS) before the actual delivery date.

We will do our best to accommodate your requests as we understand that your plans may change due to unforeseen circumstances.

Full purchase amount will be implemented if the cancellation request was not done within the time frame given.

 

Substitution

We reserve the right to substitute any products or items with another of equal or higher value.

To ensure that your order arrives on time, baskets, teddy bears or vase may be substituted with another of equal or greater value.

As some flowers depend on seasonal availability, we may substitute it with a different coloured one, or use another flower altogether.